Technical Support

Support

Many leading e-commerce sites, banks, brokerage houses, insurance companies and international corporations protect their data and systems, and their customers, with Secure4Net software and services. We are committed to providing you with the highest level of support for our products.

To ensure that you receive the most out of your Tashilon products and services, we offer a support center that will assist you as efficiently as possible. Tashilon is committed to excellence in all aspects of our customer support program, and he will do everything in our power to quickly identify and resolve problems to our clients' complete satisfaction.

We look forward to working with you and encourage you to share this guide with your colleagues.

Contact us:

You can contact Tashilon Customer Support via our toll free number in the U.S.:
1-866-732-4638
or by email at [email protected]
Please include your name, e-mail address, and company name along with your inquiry.

Support Programs

Gold Support: Our standard (10x5) Gold Support offers ten hours a day, five days-a-week support, excluding holidays. Our technical engineers will provide you with the highest level of support. If it becomes clear that an escalation is needed, the technical support team will ensure that the appropriate personnel are recruited. After analysis of the technical problem, business impact, and severity level, the Technical Engineer will escalate the call to our Design Engineers and Operational Specialist, or to the R&D Laboratory for resolution.

Platinum Support: Our (24x7) Platinum Support is specially designed for client mission-critical applications. This optional support plan provides production support, configuration analysis and on-site problem resolution that is designed to restore operation as soon as practically possible. This includes personalized configuration support, technical analysis of your environment, and implementation support by our technical staff, first by telephone and at the client premises if required.